网上有关“外贸常用英语口语对话”话题很是火热，小编也是针对外贸常用英语口语对话寻找了一些与之相关的一些信息进行分析，如果能碰巧解决你现在面临的问题，希望能够帮助到您。

　作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。

　1. 如何招揽顾客

　一般程序：招呼?问候?寻找相关话题?理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：?What can I do for you或?May I help you，也可说：?Can I be of any assistance，如果是熟客，可简单说声：?Good afternoon, madam. Something for you

　2. 如何打开话题

　如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： ?Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)?，然后婉转地问：?Are you looking for something。

　3. 如何拉近距离

　首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：?Would you mind my recommending十分有用。

　4. 如何游说购买

　初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用?Well, let me tell you why.?作为解释商品用途、优点的开场白。

　5. 如何展示商品

　可以说：?Please take a look at this.?或?That one, madam?(那个好吗?)?配合产品加以说明时，则用?As you can see, ~(正如您所见，~)?

　6. 如何拖延时间

　争取时间以便长期抗战要有技巧，再心急也要说?Please take your time?(慢慢看/参观)或?Go right ahead, please.?(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。

　7. 如何选取工具

　广告信函、海报、优待卷等都是销售的有效辅助工具，所谓?百闻不如一见?，一边看商品，一边听解释，才更易进入状况。所以?I'll send you our D.M.?(我会寄给您产品的广告信函)很有说服力。

　8. 如何利用店铺开张

　店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明?If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated?(如果您将本店介绍给您朋友，本店将十分感激)

　9. 如何劝客户抓紧购买

　店铺出清存货时是购买价廉物美的货物的好时机，您可以说?I understand there's not much left over?(存货不多)

　10. 如何接受电话预定

　除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是?What time can we expect you (您几点来?)

　11. 如何给客人菜单

　餐厅里，引领顾客落座后通常递上菜单?Good evening, sir. Here's the dinner menu?捎待一会，再询问?May I take your order (您要来点什么?)

　12. 如何引客人入座

　可以先询问?How many people, please (请问几位?)以及?Do you have a reservation (您订位了吗?)，接下来就应该?Where would you prefer to sit (您喜欢坐哪?)而引客人入座了

　13. 如何招呼顾客

　应主动说?How do I address you，然后再进行下一步骤。

　14. 如何让顾客稍候

　成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句?Would you mind waiting for a while(不介意稍候片刻吧?)足以奠定成功的基础。

　15. 如何让顾客说?买?

　双方谈得热烈的时候，说上一句?It's going to be the pride of our company.?(这将是本公司的荣幸)可以收到意想不到的奇效。

　16. 如何促使顾客下决心

　顾客犹豫不决时，您必须锲而不舍地游说，常用?Think about the advantages you will get.?(想想您能得到的利益)有利于出时顾客下决心购买。

　17. 如何取出样品

　顾客只有直接接触产品才有可能激起购买欲，所以?I have some sample?必须手口并用才有效果。

　18. 如何针对多人游说

　女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说?Please insist your taste and need.?(请坚持您的品位和考虑实际需要)

　19. 如何应付挑剔的顾客

　挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句?I'm very sorry we couldn't help you, sir.?(很抱歉，我帮不上什么忙)。

　20. 如何说明种类齐全

　有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的种类时，肯定地说上一句?Various?就已足够。

　21. 如何让顾客试穿

　展示商品的下一步就是顾客试穿了，可以说?Please try on whichever you like.?(随便试)或?Would you like to try it on(要不要试穿一下?)

　22. 如何说明用途

　商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句?Well, the self-filling device is simple.?(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。

　23. 如何介绍新产品

　优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说?This is our newest product.?或 ?This is our most recently developed product.?(这是我公司最新产品)，甚至还可以强调 ?They are of the newest patterns that can be obtained in town?(这个款式目前在市面上绝无仅有)。

　24. 如何说明产品特色

　面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把?Its durability will be an agreeable surprise to you.?(它的耐久性将让您吃惊)常挂嘴边是必要。

　25. 如何介绍设计师风格

　顾客对衣饰的'品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：?Do you enjoy the Italian style(喜欢意大利款式吗?); ?Let me introduce the designer's.?(让我为您介绍设计师所设计的)

　26. 如何帮客人搭配

　推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，?The gray one suits you well?(灰色比较适合您)之类的句子，就成了流行的推销用语。

　27. 如何推荐特卖品

　一般而言，每家商号都自己的特色或特制品，这句?It's our specialty?(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。

　28. 如何提出保证

　保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用?It has a five- year guarantee against mechanical defects?(机件保用五年)之类的语句。

　29. 如何附送赠品

　附送赠品是经久不衰的推销手法，因此，像?That includes an extra pair of shoelaces and a bottle of polish?(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。

　30. 如何讨论款式

　与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 ?How do you like this one(您觉得这件如何?)或?Will you not try that one(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上?This style is quite elegant, I think you'll like it.?这句话，则交易更易成功。

　附：外贸人常用交际口语!

　1.After you.你先请。

　这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。

　2.I just couldn't help it.我就是忍不住。

　这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.

　3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.

　4.We'd better be off.我们该走了。 It's getting late.We'd better be off.

　5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?

　6.Let's get started.咱们开始干吧。

　劝导别人时说：Don't just talk.Let's get started.

　7.I'm really dead.我真要累死了。

　坦诚自己的感受时说：After all that work, I?m really dead.

　8.I've done my best.我已尽力了。

　9.Is that so? 真是那样吗?

　常用在一个人听了一件事后表示惊讶、怀疑。

　10.Don't play games with me! 别跟我耍花招!

　11.I don't know for sure.我不确切知道。

　Stranger：Could you tell me how to get to the town hall?

　Tom：I don't know for sure.Maybe you could ask the policeman over there.

　12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.

　13.That's something.太好了，太棒了。

　A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.

　14.Brilliant idea!这主意真棒!这主意真高明!

　15.Do you really mean it? 此话当真?

　Michael：Whenever you are short of money, just come to me. David：Do you really mean it?

　16.You are a great help.你帮了大忙

　17.I couldn't be more sure.我再也肯定不过。

　18.I am behind you.我支持你。

　A：Whatever decision you're going to make, I am behind you.

　19.I'm broke.我身无分文。

　20.Mind you!请注意!听着!(也可仅用Mind。)

　Mind you! He's a very nice fellow though bad-tempered.

　21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.

　22.I never liked it anyway.我一直不太喜欢这东西。

　当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.

　23.That depends.看情况再说。

　I may go to the airport to meet her.But that depends.

　24.Congratulations.恭喜你，祝贺你。

　25.Thanks anyway.无论如何我还是得谢谢你。

　当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定

　Harry：Haven't seen you for ages.Let's have a get-together next week.

　Jenny：It's a deal

更多外贸英语口语相关文章推荐：

外贸英语口语对话：建立贸易

带领参观

　A: Mr. Brown, I d like to welcome you to our tools factory site. My name is Li Hui and I will be showing you around today. Please feel free to ask questions at any point during our tour, I will be happy to answer questions for you. I hope you will have a main idea about our factory.

　布朗先生，欢迎您来到我们工厂参观。我叫李辉，今天由我来带您参观工厂。参观期间，如果有问题请随时提问。我乐于为您解答。希望您会对我们厂有个主要了解。

　B: Thank you.

　谢谢。

　A: Now this is our office block. We have all the administrative departments here: Sales, Accounting, Personnel, Market Research and so on.

　这是我们的办公区，我们所有的行政部门都在这儿：销售部、会计部、人事部、市场调查部等等。

　B: Can I have a look at your main plant?

　我能看看你们的主要车间吗?

　A: Yes, this way. Considering your safety, please wear protective gear.

　可以，这边走。考虑到您的安全，请戴上安全防护装备。

　B: Is it really necessary to wear all this protective gear.

　真的有必要戴上防护装备吗?

　A: Yes. I ll bet your wondering why we ask you to wear hard hats and safty goggles while you re in the plant. The reason is simple: we want to ensure there are no injures today. As you will see, to maintain a high level of safety, we also require all of our staff to wear similar protective gear.

　是的。我敢说您一定想知道我们为什么要求您戴上工程帽和护目镜。原因很简单，我们要确保今天不出任何受伤现象。您还会看到，为了保证绝对安全，我们要求所有的员工也都戴上同样的防护装备。

　B: Okay.

　好吧。

　A: Here in the main plant is where most of the action takes place. We produce and package more than six hundred thousand units per year on these machines.

　这里是主要生产车间，大部分生产在此完成。我们用这些机器每年要生产和包装60万套产品。

　B: How many employees do you have working in this area?

　这个车间有多少人?

　A: We have about 50 employees on the ground floor, which is about 20% of the total staff. Ground floor employees include production line workers, maintenance staff, and quality control managers.

　有50人在这里工作，占总人数的20%，包括生产线工人、维修工和质量检查人员。

　B: What do all your quality control people oversee?

　质量检察人员负责检查什么?

　A: They are responsible for ensuring the continuity of quality of the products that come out of our plant. Here, let s move on to the assembly shop.

　他们负责确保我们工厂生产的产品质量的稳定性。现在，让我们去装配车间看看。

　B: It s up to you.

　你决定吧。

　A: OK. Let s go.

　好，走吧。

　B: All right.

　好的。

J:Good morning. My name is John. I'm from Japan. Here is my business card.

约翰：早上好。我是约输，来自日本。这 是我的名片。

W: Good morning. My name is Wang. Take a seat, please.

王：早上好。我姓王。请坐吧。

J: Thank you. I'm here because I admire your company's fame. Your leather shoes have a very high reputation. So, I'm thinking to establish trade relations with you.

约翰：谢谢。我到贵公司是慕名而来。你 们的皮鞋享有很高的声誉。所以我 想和你们建立贸易关系。

W: We are willing to cooperate with you. Our products are of high quality and each product is through strict inspection. Would you like to see our catalogue and samples first?

王：我们很愿意和你们合作。我们的产品确实有很好的质量，并且每一个产品都是经过严格检验的。你要先 看一下我们的产品目录和样本吗？

J: OK. Thank you. Your shoes all seem very beautiful.

约翰：好的，谢谢。你们的鞋看起来都很漂亮。

W: Of course. Each of our products is elaborate, and they are not only beautiful in design, but also durable in use.

王：那是当然。我们的每一个产品都是 我们精心设计的，他们不仅漂亮而 且还经久耐用。

J: That's great. If the price is reasonable, I'd like to buy some for trial in our market. But I have to consult my manager. Can we discuss the details of purchase tomorrow?

约翰：太好了。如果价钱也合理，我想买 一些在我们的市场上试卖。但是我 必须咨询一下经理。我们能明天详 细讨论一下购买的细节吗？

W: Sure. See you.

王：没问题。再见。

J:See you.

约输：再见。

T: Hello, I'm Tom. Here is my card.

你好，我是汤姆。这是我的名片。

L: Hello, I'm Lin Yang, the sales manager. What can I do for you?

你好，我是林洋，销售部经理。我能为你做点什么吗？

T: We are interested in your products, and hoping to develop direct contact with you. We believe this will be of great benefits to both of us.

我们对你的产品很感兴趣，想和你们建立 直接的联系。我们相信这会对我们双方都 有好处。

L: We are looking forward to trading with people in any country on the basis of equity and mutual benefit, and our foreign trade is expanding every year. I'm glad to do what I can do for you.

我们很期望与任何一个国家的人民在平等互 利的基础上建立贸易关系，我们的对外贸易 每年都在不断扩大。我会很高兴尽力为你做 些事情的。

T: That's great. We are willing to exchange with you what we have for what we need.I hear your company mainly handles foodstuff. Is that right?

太好了，我们想和你们互通有无。听说你们 公司主要经营食品，是吗？

L: Yes, that's right.

是的。

T: Can you give me an introduction of your company and your product?

你能介绍一下你们公司和你们的产品吗？

L:Sure. Our company is a joint-venture. Many of our advanced equipments are imported from Germany. Our raw materials all come from regular channels, and our products all pass strict inspection, so they are both tasty and safe.

当然。我们公司是一个合资企业。许多先进 的设备都是从德国进□的。我们的原料都来 自于正规渠道，产品都要经过严格检验。因 此我们的产品既美味又安全。

Well,I believe they must be supreme in quality. With the communication between our countries becomes increasingly close, I think we need your product. Can I place an order of 100 tons for your products?

哦，那我想你们的产品质量一定都很好。我 们两国之间的交流日益密切，我想我们需要 你的产品。我可以订购100吨的产品？

We can easily supply that. If our transaction goes smoothly, we can give you a discount.

我们很容易能供应那些。如果我们的交易顺 利的话，我还可以给你们一个折扣。

Thank you. I'll come this afternoon to sign a contract.

谢谢了。我会今天下午来签一个合同。

That's good. See you in the afternoon.

好的。下午见。

See you.

再见。

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